PLAN PARTICIPANT RESOURCE

 

PLAN Participant RESOURCES

This section provides information about the resources available to participants of the Plan. As Plan Administrator you may have to refer participants to the appropriate source to address questions or make changes to their retirement plans.

click here:PLAN PARTICIPANT 

Customer Service Center

If you need to know more about your account, request them to contact at the Customer Service Center at 800.348.2272. This Customer Service Center allows participants to choose from a range of options to obtain the information they need or to complete transactions like:

  • Change the password
  • Request for a password
  • Find balance in your account
  • Get the price of the day.
  • Model , or request a loan
  • The amount of money transferred between the investment options
  • Transfer available balances of funds
  • Change investment options for future contributions
  • Connect to the Self-Directed Brokerage account (SDBA) in the event that it is applicable.
  • Contact an customer Service Associate (CSA)

Its Voice Response Unit is available all hours of the day and seven days a week. Customer Service Associates are available every day from 8 a.m. until 8 p.m. ET.

The transactions that are received by the time of 4:00 p.m. ET on a day that is a business day will be processed by the end of business that day. Transaction requests received after 4:00 p.m. ET (or on a non-business day , they will be completed at the end to business the following business day.

The Customer Service Center also allows users to contact Voya Retirement Advisors LLC.

visite site:Customer Service

Utilizing Voice Response Unit Voice Response Unit

Members with a balances in their plan are able to use to access the Voice Response Unit to access the account details.

The balance of the account will be displayed. Press 1 to confirm the balance of your account. Press 2 to open your main menu. Press 3 to open the other plan's account if appropriate. If the user doesn't do any button the menu will be repeated.

In general, when making use of in general, when using the Customer Service Center, if the customer doesn't make a choice the last menu is repeated.

Users who do not have a balance on their account will have to wait for an customer Service Associate after entering their password.

Program website/participant portal

If participants want more information about the ABA Retirement Funds Program be sure to tell them to access www.abaretirement.com. The main website provides some information on the Program and choices for investing, and by clicking Participant Login they are able to access their account information.

After logging in to the website, users are able to:

  • Change the password
  • Request a reminder of your password
  • Find a balance on your account
  • Find out about fund performance along with daily units values
  • The amount of money transferred between the investment options
  • Reallocate or rebalance funds balances
  • Change investment options for future contributions
  • Request a loan or model
  • Access to 24 months of transaction historical data
  • Log into the Self-Directed Business Account (SDBA) If applicable, access the Self-Directed Brokerage Account (SDBA).
  • Elect to generate and view statement of participation online (turn off the paper statement option)
  • Utilize interactive retirement calculators such as myOrangeMoney(tm)
  • Receive personalized investment advice via Voya Retirement Advisors LLC.
  • Print and download helpful information and planning materials for retirement.
  • You can access I-chat transcripts for topics related to retirement and investments.

Logging into the online account

Participants can access their account online at any time at www.abaretirement.com. To sign in to their account, users will require their Social Security number and password (or an account username if it was previously established by the person). The site offers login instructions, as details on how to request an updated password. 

The first time a user connects, he or must create "multi-factor authentication" by providing the mobile number (for an SMS message validation code) or an email number (for email validation codes). The user can then sign-in to the device to ensure that these codes won't be required in the future.

Once a user has signed in via "Participant Login," the website has the following services:

  • Accountthat Includes "Balances," which breaks down the balance of the participant according to investment options. "Manage Investments" shows the participantin glance what investment decisions that he or she made with respect to his or her contributions. It also allows the participant to make specific adjustments to balances or contributions. "Loans" details any outstanding loans in the account of the user and permits the participant to design and request the loan. "Withdrawals" shows the participant the amount and type of in-service withdrawals available. "Transaction History" allows the participant to review the account history of all transactions that occurred within the past 24 months. "Account Activity" and "Pending Transactions" let users look up the most recent transaction history.
  • Personal Information allows users to access their personal information.
  • Investmentsincludes not just the most recent performance figures for all investments of the Program (YTD the previous three months, and the previous twelve months) as well as daily unit values, as well as brief descriptions of each fund's goal and advisor to investors.
  • Plans InformationProvides detailed information on the Program which includes the Plan Highlights Participant Services, as well as FAQs.
  • forms (under plan Information) -- permits participants to download forms for administration.
  • Educational and Toolgives users with interactive calculators that help determine if they're on the right track to achieving their retirement objectives and also previous I-Chat transcripts of discussions between financial specialists.

    INFORMATION ABOUT PLAN ADMINISTRATOR'S GUIDE

    Your job as a Plan Administrator of your business's plan within the ABA Retirement Funds Program (the Program) is crucial. Your plan is the representative for your members. You are accountable for providing support. Also, you must offer Voya Institutional Plan Services LLC. Recordkeeper for the Program with the necessary details about the participants within your business.

    This Guide is broken down in sections -- the majority are based on the most significant events in the plan including contribution and distributions. The majority of sections start with Highlightsan overview of your duties in managing the plan in addition to those of the participant as well as the Program. Highlights also provide step-by-step instructions on how to finish the plan's transactions.

    In this guide there are images of the forms along with instructions on how to submit details for the Program. To find a list of forms, go to "Forms" under Forms, Tools and Resources. A Site Map as well as a Search feature can also aid you in finding the information you require quickly.

     

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